Case Study · Field Operations
Field Support Copilot for ATM Operations
A Romanian security firm whose field agents service ATMs — with procedures buried in manuals nobody can search on site.
The Challenge
Field agents operating ATMs relied on calls to dispatch and thick technical manuals, slowing every intervention.
Our Approach
We built a RAG system over their technical documentation, giving field agents instant, accurate procedures on any device, on site.
Outcomes & Impact
The right procedure in seconds — fewer escalations, faster interventions.
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