All customer storiesProduction system
Lunalta.ai: menopause questions answered from clinician-validated content.
Women going through menopause need reliable answers between appointments, and clinicians repeat the same guidance every day. Lunalta.ai, built and run by SIEL, answers only from clinician-validated content and hands anything outside that scope to a person.
- Client
- Lunalta.ai
- Sector
- Healthcare, women's health product
- Engagement
- Production system
- Measured result
- Liveproduct in use
Liveproduct in use
Lunalta had to be safe before it was clever. SIEL built the guardrails first: every answer traceable to content our doctors validated, and a clear handover to a person when it matters. They still run it with us.
The full account
01Reliable answers without a lower clinical standard
Questions about symptoms, sleep, mood and treatment do not wait for the next appointment, so women turned to search engines and forums. Clinicians repeated the same guidance every day. Lunalta.ai answers in those gaps, held to content the medical team has approved.
02Answers composed only from validated content
The medical team curates and approves every item in the knowledge base, and each item keeps its source. For each question, retrieval finds the validated passages that match. The language model phrases the answer; the facts must come from those passages, and the answer cites them. If nothing covers a question, the assistant says so and points to the next step.
03Scope limits and clinical oversight
Questions outside the scope limits the medical team sets, or that need a clinician's judgement, go to a person, and the user is told what happens next. In a dedicated portal, clinicians oversee interactions and escalations, see which content each answer drew on, and validate, update or withdraw it. The product is live, built and run by SIEL, and every answer cites its source.