All customer storiesProduction system
Four European markets, run as one commercial operation.
Bredent Medical ran four European markets on separate Dynamics 365 and legacy systems, and every order, delivery and payment was typed in more than once. One integration layer now moves orders, stock and payments between them. AI reads supplier invoice PDFs into goods receipts and proposes which open invoice a bank payment settles. Rules check quantities against the purchase order and build sales orders from live stock. A person confirms every proposal. Manual entry fell 60% and the group got its first shared view across all four markets.
- Client
- Bredent Medical
- Sector
- Healthcare, commercial operations
- Engagement
- Production system
- Measured result
- 60%less manual entry
Open the workspaceSample data. No live systems connected.
We ran four markets on systems that did not talk to each other. SIEL connected them without replacing anything, and for the first time we see all four in one view. The retyping went with it.
The full account
01The requirement: keep every local system
Each market ran its own ERP: Dynamics 365 in some, older local systems in others. Orders were keyed in twice, and group figures came from four separate extracts. The brief was to keep every system and run the four markets as one operation.
02One integration layer, AI at the handoffs
An integration layer links the Dynamics 365 standard API and each legacy system's own interface, with product codes mapped across them. AI reads what arrives as a document: supplier invoice PDFs, into goods-receipt lines with lot numbers and expiry dates, and the free-text references on bank payments, to propose the invoice each one settles. Rules handle what must be exact: the purchase order check, the stock check on each sales order, the reorder point. Clinic orders are picked by scan and invoiced once, and the invoice goes to the tax authority's e-invoicing system from that same record.
03What the group has now
Manual entry is down 60%, and orders, stock and payments across the four markets sit in one view: the Dynamics 365 markets update as they post, the legacy systems by nightly export. Every proposal waits for a person to confirm or change it. That decision is recorded, and every message through the layer is logged with its source and result. A new market joins by connecting its existing systems, with no move to a common ERP.